Why aren’t my customers receiving push messages?

The most popular reasons for non-delivery

Here are some reasons why your customers may not receive push messages from you.

1. Your customers don’t have your card installed in Apple Wallet.

Only customers with the ‘Card Status’ of ‘Installed’ can receive push messages. Simply go to your ‘Customers’ section and check the ‘Card Status’

If you notice that your customer’s card status is ‘not installed’ (meaning they have signed up but have not installed their card), here’s how you can send them their unique card link and tell them to install their card.

2. Google Wallet does not currently support push notifications.

However, when you send a message to customers, they will still be able to see the message you sent under the ‘Latest Updates’ field on their card

3. Your customers have ‘Automatic Updates’ turned off on iOS devices

4. Your customers disabled push notifications on Android devices (PWA cards)